How has your agency met the challenge to increase the value of your customer's experience? Consumers’ rising expectations for connected digital and physical experiences are driving what some are calling the "Customer Experience Challenge.”
Organizations are increasingly adopting a discipline of Value Stream Mapping to ensure that the software they are producing is poised to offer continuous improvements to customers’ experience of products and services.
This webinar discusses the lively topic of Value Stream Mapping, including how to use the logic to improve internal processes to enable continuous feedback and improvement.
- Applying Value Stream Mapping to track and improve customer experience
- Adapting and improving your practices around continuous feedback and improvement
- Getting started with, or accelerating your organization’s DevOps journey, and its adoption of Value Stream Mapping
- Measuring the value and outputs of tools in your DevOps value chain
- Using predictive analytics to improve the value delivered to customers